**Shipping Policy**
At Beyond Shimmer by Anagails, we take pride in offering unique, custom-made products tailored just for you. Our commitment to quality means that each item is crafted specifically to your order, which is why we require a bit more time to prepare your shipment. Here’s what you need to know about shipping:
- **Processing Time:** All orders are processed within 7-10 business days. This allows us to carefully create your custom items to meet our high standards.
- **Shipping Time:** Once your order has been shipped, delivery will be based on the shipping option selected at checkout. You’ll receive a confirmation email with tracking information as soon as your package is on its way.
**Return and Exchange Policy**
We want you to be delighted with your purchase. If you’re not completely satisfied, we do offer returns and exchanges under the following terms:
- **Returns:** We accept returns for store credit only. Please note that store credit will be issued for the value of the returned items minus any shipping costs.
- **Exchanges:** If you wish to exchange an item, please follow the return process first to receive your store credit, and then place a new order for the desired item.
- **Return Window:** Items must be returned within 14 days of receipt to qualify for store credit.
- **Condition of Items:** Items must be in their original, unworn, and undamaged condition. Custom-made items that have been altered or show signs of wear are not eligible for return or exchange.
**How to Initiate a Return or Exchange:**
1. Contact our customer service team at sales@anagails.com with your order number and reason for return or exchange. You may also call us Monday through Friday 8am to 4pm cst at 281-373-9334
2. We will provide you with instructions on how to return your item and process your request.
3. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help ensure you have a wonderful experience with Beyond Shimmer by Anagails!
**Contact Information**
Email: sales@anagails.com
Phone: 281-373-9334
Thank you for choosing Beyond Shimmer by Anagails. We appreciate your support and look forward to creating something special just for you!
